8/5/2023 0 Comments Bon secour web schedulerWe look forward to expanding the Care Mobility project across the rest of our system.” “Our nurses have always prided themselves on providing the best patient care, so their excellence was never in question, but working with PerfectServe to streamline so many of their clinical workflows and unlock new efficiencies in the care delivery process has been a tremendous satisfier for the whole team. “Before the Care Mobility project, we were faced with a group of challenges that many health systems around the country will understand: an aging telephony infrastructure built around legacy phones, critical software being phased out by vendors, and disparate communication strategies and devices that forced nurses to overcome too many obstacles just to stay in the loop,” said Sue Armentrout, VP of Nursing Informatics, Clinical Technology, and Evidence-Based Practice at Bon Secours Mercy Health. Today, when bed exit alerts do occur, they are sent as critical messages to a broad group and have a read percentage of close to 95%. Three months after go-live, bed exit alerts dropped to 40.5 per 100 occupied bed days. One week after go-live, bed exit alerts stood at 51.5 per 100 occupied bed days. Three months after go-live, the “no escalation” rate for monitor alarms increased to 82%. Three months prior to the Care Mobility go-live, 65% of monitor alarms were acknowledged with no escalation required. If a message goes unacknowledged for a predetermined amount of time, it can be escalated to another member of the care team.
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